Your rights and account policies explained
Each transfer is encrypted end-to-end and verified by our payment processor before it reaches your wallet. Your bank connection is never stored on our servers; only the successful transaction record is logged in your account.
Yes. Contact our compliance team via email or live chat and ask for a data download. We'll send you a file containing your account details, transaction history and personal information within ten business days.
Go to your account settings and select 'Request Account Closure'. We'll process this within five business days. Any remaining balance will be returned to your registered payment method before closure.
We retain anonymised transaction records for seven years to comply with financial regulation. Your personal details are deleted after closure, except for anonymised data required by law.
We do not sell your data. We only share necessary information with payment processors (DANA, OVO, GoPay, QRIS providers) and fraud-detection services to protect your account and prevent unauthorised transactions.
Contact live chat or email support immediately. Change your password, enable two-factor authentication if available, and report the incident. Our team will review your login history and secure your account within one business day.
Access depends on local law. vo77 operates where regional regulations allow. If you're unsure whether the platform is available in your location, contact support before opening an account.
